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Resume

Experience

APRIL 2026  - JUNE 2026

Program Specialist General Counseling

Evergreen Valley College | Full - Time | Contract

San Jose, CA

  • Served as the primary point of contact for 30+ daily student concerns through inbound calls and walk-ins, ensuring issues were addressed promptly and effectively.

  • Delivered front-desk customer service by coordinating schedules, checking in students, and supporting walk-in appointments in a high-volume counseling environment.

  • Scheduled student appointments using 10+ reason codes while managing up to 20 counselor calendars, ensuring accurate and efficient scheduling operations.

  • Assessed student needs and directed them to appropriate counselors, programs, and campus resources while providing ongoing administrative support in compliance with departmental policies.

AUGUST 2025 - PRESENT

Program Assistant Disability Support Program

Evergreen Valley College | Full - Time

San Jose, CA

  • Responded to 75+ student and faculty inquiries across email, phone, and in-person channels, ensuring timely, accessible, and service-focused communication.

  • Coordinated accommodated exam scheduling, counseling appointments, and administrative functions—including scheduling, documentation management, and resource distribution—streamlining communication between DSP staff, faculty, and students.

  • Guided faculty on ADA‑mandated accommodations, supporting clear understanding and campus‑wide compliance.

  • Supported 25+ DSP students with testing forms, documentation, and accommodation requests, providing clear instructions and reducing processing delays.

  • Contributed to DSP event and campaign planning, including graphic design support, student engagement, and distribution of department information.

  • Maintained confidential student records and digital files, improving departmental organization and workflow efficiency.

  • Reviewed 400+ student records for annual program reporting to support data accuracy and informed decision-making.

AUGUST 2024 - FEBRUARY 2026

Associate Communications Manager

The Honolulu City Club | Contract

Oahu, Hawaii | Remote

  • Managed social media content planning, scheduling, and event coverage, increasing followers by 28% in one month by analyzing performance metrics to guide campaign strategy and improve engagement.

  • Designed flyers, signage, copy, and digital content across Instagram, Pinterest, TikTok, and LinkedIn, while creating and distributing newsletters with a 60%+ open rate to support audience communication and campaign outreach.

  • Coordinated scheduling, email workflows, and cross-functional communication to support campaigns, events, and daily digital operations between leaders, models and agency staff, ensuring structured communication workflows and timely execution.

  • Managed the modeling agency website, improving user experience and content organization while maintaining a 100+ talent database to support outreach, tracking, and operational reporting systems for content and engagement management.

SEPTEMBER 2023 - DECEMBER 2025

Student Advisory Assistant

San Jose State University | Part-Time

San Jose, CA

  • Handled 40+ daily email inquiries and coordinated 20+ advising appointments, ensuring timely communication, accurate scheduling, and effective support for students navigating academic requirements, documentation, and campus processes while maintaining FERPA-compliant records management.

  • Trained new hires and developed onboarding materials to support consistency in advising operations, improve workflow efficiency, and strengthen process improvement across front-line student services and communication procedures.

  • Managed and maintained 100+ student records while supporting advising communication systems, contributing to reporting systems, data accuracy, and operational analysis to support informed decision-making and service delivery improvements.

OCTOBER 2022 - PRESENT

Freelancing in Website Design, Social Media, Digital Marketing

United States | Remote | Part-Time

✨💻 As a freelance digital marketing professional, I help brands and businesses build their online presence through strategic content creation, social media management, and website design. My expertise spans multiple areas of digital marketing, allowing me to provide tailored solutions that drive engagement and growth.

Rarity Rituals – Website Development & Content Creation (Squarespace)

  • Designed and developed a fully functional website with 20+ content pages

  • Created copywriting, custom graphics, and photography to support cohesive branding

  • Implemented a user-friendly navigation structure to improve overall user experience

  • Integrated appointment booking functionality to streamline client scheduling and operations

  • Provided administrative support for backend website and business operations

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TLC Pottery & Ceramics – Social Media & Shopify Website Development

  • Managed Instagram content strategy to increase engagement and strengthen brand presence

  • Designed and maintained a Shopify website to support online shopping and product sales

  • Optimized product listings, shipping options, and storefront structure to improve customer experience

  • Developed website content to create a seamless and user-friendly e-commerce journey

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Services Offered:

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  • Social media management, including content creation, scheduling, and optimization to improve brand visibility

  • Paid advertising campaigns on Instagram and Facebook to increase reach, engagement, and conversions

  • Website design and development using Squarespace, Shopify, and Wix with a focus on user experience and functionality

  • Content development including copywriting and visual assets to strengthen brand messaging

  • Administrative and operational support to streamline business workflows and communication

JANUARY 2021 - PRESENT

Marketing & Product Manager

Boba & More & Boba & K-Pop | Part-Time

Livermore, CA

  • Designed branding and marketing assets for company launch, including logos, graphics, and promotional content to establish brand identity.

  • Built and managed websites for Boba & More and Boba & K-Pop, including 10+ content-rich pages, product listings, and customer-facing features.

  • Created and scheduled strategic social media content across Facebook, TikTok, Twitter, Pinterest, and other platforms to support brand awareness and engagement.

  • Managed and optimized paid social media advertising campaigns using Meta and Google Ads to improve engagement, reach, and conversions.

  • Developed SEO-focused content across Instagram, TikTok, Twitter, Pinterest, Yelp, and Facebook to increase online visibility and discoverability.

  • Planned and supported the launch of Boba & More and Boba & K-Pop, an in-store K-pop retail concept, including marketing, content strategy, and opening execution.

  • Hosted and supported community events with 300+ attendees, featuring themed promotions, exclusive products, and customer engagement initiatives.

  • Managed retail product research and inventory, including K-pop albums and accessories, to support merchandising and sales strategy.

  • Assisted in recruitment and hiring processes, including resume review, interviewing, and candidate selection support.

APRIL 2022 - NOVEMBER 2022

Social Media & Digital Marketing Manager

David N Sachs Photography & Atzi Creative Digital Marketing Agency | Full Time

Walnut Creek, CA

  • Managed 10+ client social media accounts with daily content creation, increasing engagement and reach by up to 150% across Facebook, Instagram, Pinterest, Twitter, and TikTok.

  • Developed marketing pitches and strategic content plans for clients, including social media strategy, branding, website development, content creation, and paid advertising initiatives.

  • Designed and built client websites using Shopify, Squarespace, and Wix, including product listings, blog content, scheduling features, and service-based functionality.

  • Maintained and updated 5+ in-house websites, managing design updates, content changes, and paid advertising placements to support ongoing digital performance.

  • Planned and scheduled social media campaigns using tools such as HeroPost and Hootsuite to ensure consistent and organized content execution.

JANUARY 2020 - DECEMBER 2021

Social Media Content Coordinator

Biola University

La Miranda, CA | Part-Time

  • Managed official university social media accounts with 10K+ total followers across Instagram, TikTok, Facebook, and YouTube using tools such as Hootsuite, HubSpot, and Meta Business Suite to support content planning, publishing, and analytics.

  • Led 20+ student ambassadors in developing social media content to amplify the university’s digital presence and support recruitment and engagement initiatives.

  • Oversaw social media and website content editing to ensure a consistent brand voice, messaging alignment, and engaging audience experience across platforms.

  • Planned and scheduled daily social media content, including graphics, video, and copywriting, to maintain consistent posting and campaign execution.

  • Produced and edited photo and video content using Adobe Premiere Pro and Lightroom for use across social media and web platforms.

  • Developed and supported social media campaigns and events in collaboration with the university marketing team to engage students, alumni, and stakeholders.

  • Captured and produced content at university events with 500+ attendees to support real-time engagement and digital storytelling.

  • Assisted in recruitment and hiring processes, including resume review, interviewing, and candidate selection support.

MAY 2021 - AUGUST 2021

Graphic Design Intern

Next Step Talent | Part-Time

Los Angeles, CA | Remote

  • Provided creative services to 20+ influencers, developing social media assets, merchandise designs, and promotional materials to strengthen brand presence and audience engagement.

  • Created comprehensive media kits for the company and individual clients, showcasing talent, brand partnerships, services, and achievements through polished and professional presentations.

  • Conducted research on brand communications and industry trends to identify partnership opportunities and facilitate effective collaboration between clients and companies.

  • Developed tailored content and branding strategies to increase visibility, engagement, and overall market positioning across multiple digital platforms.

JANUARY 2020 - MAY 2020

Digital Communications Intern

Giving Children Hope | Part-Time

Buena Park, CA

  • Strategically managed and optimized social media accounts, increasing brand awareness, audience engagement, and overall growth through targeted campaigns and platform-specific content strategies.

  • Designed custom graphics, logos, and promotional materials for social media, print materials, and organizational programs, maintaining cohesive branding and delivering impactful visual storytelling.

  • Collaborated on the development and relaunch of the company website, enhancing user experience, streamlining content, and improving visual design to increase traffic and customer engagement.

  • Created and distributed engaging newsletters for the organization’s donor base, developing compelling copy and visual content to strengthen relationships and encourage continued support.

  • Supported community outreach initiatives by volunteering at local events, including soup kitchens and donation centers, helping serve and support families in need.

Education

Master of Science in Mass Communications Emerging Media

SAN JOSE STATE UNIVERSITY | August 2023 - May 2025

Bachelors of Arts in Public Relations 

BIOLA UNIVERSITY | August 2018 - December 2021

Licenses & Certificates

  • LinkedIn Learning Design Research 

    • Issued February 2021​

Professional Skillset

Social Media Strategy 

Digital Marketing

UI/UX Design

Brand Design

Start-Up Development

Photo & Video Editing

Graphic Design

Tools & Technologies

Google Suite

Adobe Creative Suite

Microsoft Suite

Final Cut Pro

Figma

Canva

Personal Skills

Creative Spirit

Time Management 

Reliable & Professional

Team Player

Organization

Fast Learner & Motivated

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